Call Brady (www.callbrady.com)

Last month I went online at Intuit.com and downloaded Quickbooks so that I could better track money within my business. I went with the lowest-priced Simple Start version ($85). I downloaded and registered. During registration (on the phone) the operator tried everything he could to get me to upgrade to Professional (for ONLY $100 more). I said no, I would work with this version for now, and upgrade later only if needed.

Yesterday, I saw the Professional version on Amazon.com for $99 (not an upgrade, this is the full version). I called Intuit and asked them to upgrade me for a reduced cost. They refused. They said the charge would be an additional $100 (total $185) when the cost online was only $99.

Since I’m still in my 60 day “Satisfaction Guaranteed” window, I decided to order the Amazon copy, and will return my Intuit copy once I receive the Amazon one.

I expressed to the Intuit operator that, from a customer service perspective, there should be a better way. She listened, and then thanked me for calling.

Shouldn’t it be easier? Shouldn’t you want to help your customer by doing the right thing?

Two great reads if you are in a customer service industry: “Raving Fans,” and “Eat More Chickn, Inspire More People.”

 Brady Gilbert has 8 years corporate IT experience and is now fulltime owner/technician for Call Brady, Computer Services (www.CallBrady.com). Call with any of your computer needs. He is also a web designer, and can help with projects large (www.CallBrady.com) or small (www.1Site1Day.com). Brady is a graduate of Furman University and Greenville Technical College. He is A+ and CCNA certified.